#DISPLAYS 2 GO PDF#

It seems that the customer has to be patient with their mistakes,(i ordered an item that they got wrong 3 times). But Unfortunately they claim that its past the 30 return window and no exceptions could be made. I called back a month past their return policy expressing that we finally were able to package this item. I had to leave behind the item with a distributor of ours while we could find a box. No one had a box thay could be a good fit. I went everywhere looking for a box for this item. I ask if they could provide a box on my expense and they were unable to assist.

The item was impossible to to transport to my next trade show so i requested a return dur to the challenges of transport a huge lenthy item but turns out the original box the item arrived in was destroyed. In my experience one of the products ordered was a bulky non collapsible 3 tier stand. Their product description does not clearly specify how the product will arrive and in what packaging. Each of my orders arrived either with a damaged product or damaged box. If you're looking to order something off the shelf (like furniture or a podium), you may have better luck (their shipping to Canada is BRUTAL EXPENSIVE, by the way), but if you're looking to order something that involves any printing what-so-ever, I'd suggest you look elsewhere unless you're a very patient person and have a lot of time.ĭealing with displays2go has been nothing but a headache. We and our clients will never deal with Displays2Go ever again. But if we can't get 30 simple products on time, I'd hate to think what a bigger order would look like. I know that we are hardly a big client for this company. Or have to get the credit card issuer involved to dispute the charge. I won't be surprised if I have to call again, though. I'm told it can take up to 10 business days for this to process, so we will certainly be keeping a close eye on the statement to make sure that it does indeed get refunded. The rep confirmed that our cancellation was absolutely submitted and then has to start the process of refunding us. So, I have to call AGAIN and make sure we didn't get billed for an order we cancelled.

Guess what shows up on my doorstep that same morning? FedEx with a box from Displays2Go - with the order I cancelled two weeks prior. So, it's July 21 and I have sent our finished products to our client. Should have done that in the first place. They managed to pump out 30 of them in under a week. I have to get a local vendor scramble to produce, from scratch, a product as close as possible to what Displays2Go failed to deliver on. The representative I talk to puts through an urgent, priority request to cancel the order. But every single time I was told I'd get a call back about something, I never did. (I will say that every one of the representatives I talked to on the phone was friendly, responsive, and helpful. We no longer had any faith that we'd get our product on time, so I had no choice but cancel our order and scramble to figure out an alternative locally. At this point, it's been a month since I placed my order and now we're hitting a hard deadline. Keeping with the theme, July 2 comes and goes. Our client then has to push back the date of launching an entire campaign because these things are now running at least a couple weeks late. So, I call AGAIN, and then I'm told it would ship by July 2nd. Those days pass and I still haven't heard anything about it shipping. Certainly not the timeframe the website seemed to indicate. So, we'd be looking at a delivery date of roughly the end of June or the first week of July. I'm then told it would be another 5 business days for production, give or take, and then it would ship. They have to hound their production team, and after a two internal calls, I finally get a proof. I'm told I'd I'll get a proof by end of day.Īgain, nothing.

#DISPLAYS 2 GO PDF#

I was told I would be emailed a PDF proof of our submitted artwork in about 5 business days. We use our client's credit card/billing info and that works. She's very friendly and helpful, but they're using the same system, so our billing address still doesn't work. So, I call in and attempt to place the order with a person. For whatever reason it flagged our billing address as incorrect.

We know everything is correct (it works everywhere else), so it's a bug with their system. It says 'approximately 4 days' now, but this has got to still be completely unrealistic, given our experience.įirst of all, their online system refused to accept our business' billing address, regardless of what we tried. Seems simple enough, right? At the time, the website said 'Ships in 2 business days' - this is a huge lie. The project: order 30 cardboard displays (product WCCD3CP) with custom art (that we had designed and ready to go). Not with the product itself or the customer service. Our company has had the absolute worst experience with Displays2Go.

Displays 2 go